Order and Shipping Information

Order Information

Most orders are processed and shipped within 1-2 business days. If you wish to purchase an item that is out of stock, or your desired order quantity exceeds what I have in stock, please email me at hello@susannesornaments.com - if I have the materials, I can make it. Out of stock items may take an additional day or two more, depending on the number of out of stock items in the order. Customized or personalized products may require extra handling time (please refer to product listing for production times). After you place an order for an out of stock item or a customized item, I will email you with a production and shipping time estimate.


Domestic Shipping

Economy shipping is free for contiguous U.S. states.


Shipping to Alaska, Hawaii and U.S. Territories

Shipping rates are calculated during check out. 

International Shipping - Canada

Shipping rates are calculated at check out. Please know that you are responsible to pay any custom duties and taxes that may be charged upon receipt.


International Shipping - all other countries

For all other countries, please inquire at hello@susannesornaments.com.